When it comes to the world of feedback, the avenues for collecting and analysing feedback have expanded to a truly staggering degree. But it’s not only customer feedback that can make or break a company; how do you use feedback within your organisation to spur your employees forward? Rajiv Lamba, founder & CEO of customer experience management software SurveySensum discusses that and more.

Image Credit: Shutterstock | 13_Phunkod

Produced by: Christine Wong

Presented by: Christine Wong

This and more than 60,000 other podcasts in your hand. Download the all new BFM mobile app.

Categories:  business analysis,  SME,  entrepreneurship,  personal development,  tech,  auto

Tags:  customer feedback,  technology,  customer experience,  data analytics,  consumer insight,