Consumers are confused and unhappy. Does the Goods and Services Tax of 6% cover the service charge? Are they required to pay the 10% service charge even if they're not happy with the service received? Meanwhile, it has become a key issue in staff remuneration and retention for the hospitality industry.

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Tags:  to pay or not to pay: the service charge saga,  mihr consulting,  aariana hospitality,  gst,  tax,  reginald t pereira,  service charge,  hospitality