What is ‘Conversational AI’ and why is it so important to the online customer experience? How does it affect the way in which we interact with businesses and how will it change that way that we might interact with them in the future? We speak with Rajesh Ganesan, the VP of Manage Engine to pick his brain on these topics.

Produced by: Richard Bradbury

Presented by: Richard Bradbury

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Tags:  technology,  AI,  IT,  customer experience,  customer service