| Date | Programmes | Podcast Title | |
|---|---|---|---|
| 18-Jan-24 |
Evening Edition (5:30 PM) |
Trending Today: Rate Our Govt's Customer Service
|
|
| 10-Jul-23 |
Enterprise Explores (12:00 PM) |
AI Assembled: How IKEA's BILLIE AI Could Change The Face of Customer Experience
Byron Fernandez, Executive Vice President & Group Chief Information Officer , TDCX |
|
| 06-Mar-23 |
Open For Business (10:00 AM) |
Using Tech to Recommend the Best Handymen & Service Experts
Lua Jes Min, CEO, Recommend.my |
|
| 06-Oct-22 |
Tech Talk (11:00 AM) |
Digital and Personalised Customer Service
Guray Ozturk, Business Development Director, Infobip |
|
| 03-Aug-22 |
The 6AM Stretch (6:00 AM) |
When Is It Okay To Be Mad At Your Waiter?
|
|
| 28-Jul-22 |
Evening Edition (7:00 PM) |
Hello, May I Speak To A Human?!
Premkumar Chandrashegaran, Head of Data Science, Omnilytics |
|
| 24-Jun-22 |
Evening Edition (5:35 PM) |
Today On Twitter: The Customer Is (Not) Always Right
|
|
| 18-Feb-22 |
Enterprise Explores (12:00 PM) |
Humanising Your Customer Service Bots
Anirudh Shenoy, Senior Product Manager, Yellow.ai |
|
| 25-Feb-21 |
Tech Talk (11:00 AM) |
Talkative AI
Rajesh Ganesan, ManageEngine |
|
| 15-Dec-20 |
Open For Business (10:00 AM) |
The Human Voice in an AI Future
Ravi Saraogi, Uniphore |
|
| 12-Oct-20 |
Enterprise Explores (12:45 PM) |
Audio Is Not Dead, Yet.
|
|
| 18-Aug-20 |
Resource Centre (11:00 AM) |
The Next Normal: Cloud Communications
CS Gill, Infobip Malaysia |
|
| 05-Jul-19 |
Enterprise Explores (12:00 PM) |
Embracing Technology For Better Customer Experiences
Scott Rigby, Adobe |
|
| 20-Mar-19 |
HerVantage (11:00 AM) |
Hospitality Asia Platinum Awards
Jenn Ong |
|
| 25-Feb-19 |
Enterprise Explores (12:00 PM) |
Difficult Customer? Seven Proven Strategies To Turn The Relationship Around
Richard Bradbury | Freda Liu | Arvindh Yuvaraj |
|
| 05-Sep-18 |
Enterprise Explores (12:45 PM) |
How Do You Tell If A Bot Is Human?
Richard Bradbury | Freda Liu | Christine Wong |
|
The 6AM Stretch
World Market Watch
Morning Brief
Morning Brief
Top Story
The Breakfast Grille
Morning Brief
Morning Brief
Opening Bell
Opening Bell
The Property Show
Open For Business
George Lee, the Founder and CEO of Innov8tif Solutions Sdn Bhd
The Workplace
Violet Yeo, Co-founder of Cloudsquire
Enterprise Explores
Arina Kok, Partner, EY
The Breakfast Grille Repeat
Discovery Hour
By the Book: Bibliography - Salman Rushdie
Earth Matters
What is the Nature Conservation Index?; Chrishen Gomez, PHD Student, University of Oxford, and Researcher, Oxford’s Wildlife Conservation Research Unit (WildCRU)
Health & Living
Public Health: Why Was Pneumonia The Top Cause Of Death in 2023?; Azrul Mohd Khalib, CEO, Galen Centre for Health & Social Policy | Prof Dr Ahmad Izuanuddin Ismail, President, Malaysian Thoracic Society | Dr Mohd Arif Mohd Zim, Consultant Respiratory Physician
Top 5 at 5
Good Things
TBC; Justin Lee, Director, Bike Commute Malaysia
Made in Malaysia
The Global Threads Malay Textiles Weave; The Global Threads Malay Textiles Weave; The Global Threads Malay Textiles Weave; The Global Threads Malay Textiles Weave; John Ang, textile collector, art historian and curator
Cruise Control
Daniel Fernandez, Managing Editor, dsf.my
The Pulse
