| Date | Programmes | Podcast Title | |
|---|---|---|---|
| 18-Jan-24 |
Evening Edition (5:30 PM) |
Trending Today: Rate Our Govt's Customer Service
|
|
| 10-Jul-23 |
Enterprise Explores (12:00 PM) |
AI Assembled: How IKEA's BILLIE AI Could Change The Face of Customer Experience
Byron Fernandez, Executive Vice President & Group Chief Information Officer , TDCX |
|
| 06-Mar-23 |
Open For Business (10:00 AM) |
Using Tech to Recommend the Best Handymen & Service Experts
Lua Jes Min, CEO, Recommend.my |
|
| 06-Oct-22 |
Tech Talk (11:00 AM) |
Digital and Personalised Customer Service
Guray Ozturk, Business Development Director, Infobip |
|
| 03-Aug-22 |
The 6AM Stretch (6:00 AM) |
When Is It Okay To Be Mad At Your Waiter?
|
|
| 28-Jul-22 |
Evening Edition (7:00 PM) |
Hello, May I Speak To A Human?!
Premkumar Chandrashegaran, Head of Data Science, Omnilytics |
|
| 24-Jun-22 |
Evening Edition (5:35 PM) |
Today On Twitter: The Customer Is (Not) Always Right
|
|
| 18-Feb-22 |
Enterprise Explores (12:00 PM) |
Humanising Your Customer Service Bots
Anirudh Shenoy, Senior Product Manager, Yellow.ai |
|
| 25-Feb-21 |
Tech Talk (11:00 AM) |
Talkative AI
Rajesh Ganesan, ManageEngine |
|
| 15-Dec-20 |
Open For Business (10:00 AM) |
The Human Voice in an AI Future
Ravi Saraogi, Uniphore |
|
| 12-Oct-20 |
Enterprise Explores (12:45 PM) |
Audio Is Not Dead, Yet.
|
|
| 18-Aug-20 |
Resource Centre (11:00 AM) |
The Next Normal: Cloud Communications
CS Gill, Infobip Malaysia |
|
| 05-Jul-19 |
Enterprise Explores (12:00 PM) |
Embracing Technology For Better Customer Experiences
Scott Rigby, Adobe |
|
| 20-Mar-19 |
HerVantage (11:00 AM) |
Hospitality Asia Platinum Awards
Jenn Ong |
|
| 25-Feb-19 |
Enterprise Explores (12:00 PM) |
Difficult Customer? Seven Proven Strategies To Turn The Relationship Around
Richard Bradbury | Freda Liu | Arvindh Yuvaraj |
|
| 05-Sep-18 |
Enterprise Explores (12:45 PM) |
How Do You Tell If A Bot Is Human?
Richard Bradbury | Freda Liu | Christine Wong |
|
A Bit of Culture (REPEAT)
Are You Happy With Your Work?; Kam Raslan | Julian Yap | Ahmad Yazid
I Love KL (REPEAT)
Reviving Memories - The Art of Photo Restoration; Faye Lim, Managing Director, Canvas Art
Best of Enterprise (REPEAT)
Defender of Cyber Threats; Kavitha Mariappan, Executive Vice President of Customer Experience and Transformation, Zscaler | Lee Kuang Yam, Group Director, Ask4key
Popcorn Culture (REPEAT)
Joker - Folie A Deux + Dark Movies/Shows
GGWP (REPEAT)
BFM x KKP Monthly Round-up - September 2024; Jonathan Leo, Content Director, Kakuchopurei.com
Pick Of The Pops
Ep 561; Patrick Teoh
The Pulse (REPEAT)
Pulse Picks - Duck Lake, Phoebe Rings, Quantic, St Vincent
