| Date | Programmes | Podcast Title | |
|---|---|---|---|
| 18-Jan-24 |
Evening Edition (5:30 PM) |
Trending Today: Rate Our Govt's Customer Service
|
|
| 10-Jul-23 |
Enterprise Explores (12:00 PM) |
AI Assembled: How IKEA's BILLIE AI Could Change The Face of Customer Experience
Byron Fernandez, Executive Vice President & Group Chief Information Officer , TDCX |
|
| 06-Mar-23 |
Open For Business (10:00 AM) |
Using Tech to Recommend the Best Handymen & Service Experts
Lua Jes Min, CEO, Recommend.my |
|
| 06-Oct-22 |
Tech Talk (11:00 AM) |
Digital and Personalised Customer Service
Guray Ozturk, Business Development Director, Infobip |
|
| 03-Aug-22 |
The 6AM Stretch (6:00 AM) |
When Is It Okay To Be Mad At Your Waiter?
|
|
| 28-Jul-22 |
Evening Edition (7:00 PM) |
Hello, May I Speak To A Human?!
Premkumar Chandrashegaran, Head of Data Science, Omnilytics |
|
| 24-Jun-22 |
Evening Edition (5:35 PM) |
Today On Twitter: The Customer Is (Not) Always Right
|
|
| 18-Feb-22 |
Enterprise Explores (12:00 PM) |
Humanising Your Customer Service Bots
Anirudh Shenoy, Senior Product Manager, Yellow.ai |
|
| 25-Feb-21 |
Tech Talk (11:00 AM) |
Talkative AI
Rajesh Ganesan, ManageEngine |
|
| 15-Dec-20 |
Open For Business (10:00 AM) |
The Human Voice in an AI Future
Ravi Saraogi, Uniphore |
|
| 12-Oct-20 |
Enterprise Explores (12:45 PM) |
Audio Is Not Dead, Yet.
|
|
| 18-Aug-20 |
Resource Centre (11:00 AM) |
The Next Normal: Cloud Communications
CS Gill, Infobip Malaysia |
|
| 05-Jul-19 |
Enterprise Explores (12:00 PM) |
Embracing Technology For Better Customer Experiences
Scott Rigby, Adobe |
|
| 20-Mar-19 |
HerVantage (11:00 AM) |
Hospitality Asia Platinum Awards
Jenn Ong |
|
| 25-Feb-19 |
Enterprise Explores (12:00 PM) |
Difficult Customer? Seven Proven Strategies To Turn The Relationship Around
Richard Bradbury | Freda Liu | Arvindh Yuvaraj |
|
| 05-Sep-18 |
Enterprise Explores (12:45 PM) |
How Do You Tell If A Bot Is Human?
Richard Bradbury | Freda Liu | Christine Wong |
|
Pick of the Pops (REPEAT)
Ep 561; Patrick Teoh
Bar None (REPEAT)
Competitive Excel, That's A Sport?; Andrew Grigolyunovich, Founder & CEO, Financial Modelling World Cup
Ringgit & Sense (REPEAT)
Financial Literacy Still Lacking In Malaysia; Jasmina Mohd Mokhtar, Deputy Director, Financial Inclusion Department, Bank Negara Malaysia
The Property Show (REPEAT)
Malaysia's Property Sector - A Recap And Look Forward; Siva Shanker, CEO, Rahim & Co International
Cruise Control (REPEAT)
Build Your EV Dreams With a Secondhand Dolphin; Daniel Fernandez, Managing Editor, dsf.my
Best of Enterprise (REPEAT)
Why Ignoring Emissions Reporting Could Cost Your Business – Listed or Not; Phang Oy Cheng, Head of ESG and Sustainability Advisory, KPMG Malaysia
The Bigger Picture (REPEAT)
To Be Feminist is to Be Anti-Imperialist; Azra Sayeed, Feminist Scholar Activist
TED Radio Hour
Earth Matters (REPEAT)
Bringing Back Our Rare Animals; Datuk Dr John, Wildlife Biologist and Chief Executive Officer, Bring Back Our Rare Animals (BORA)
Back To Back (REPEAT)
Ep125 - Interpol
The Selector
