| Date | Programmes | Podcast Title | |
|---|---|---|---|
| 18-Jan-24 |
Evening Edition (5:30 PM) |
Trending Today: Rate Our Govt's Customer Service
|
|
| 10-Jul-23 |
Enterprise Explores (12:00 PM) |
AI Assembled: How IKEA's BILLIE AI Could Change The Face of Customer Experience
Byron Fernandez, Executive Vice President & Group Chief Information Officer , TDCX |
|
| 06-Mar-23 |
Open For Business (10:00 AM) |
Using Tech to Recommend the Best Handymen & Service Experts
Lua Jes Min, CEO, Recommend.my |
|
| 06-Oct-22 |
Tech Talk (11:00 AM) |
Digital and Personalised Customer Service
Guray Ozturk, Business Development Director, Infobip |
|
| 03-Aug-22 |
The 6AM Stretch (6:00 AM) |
When Is It Okay To Be Mad At Your Waiter?
|
|
| 28-Jul-22 |
Evening Edition (7:00 PM) |
Hello, May I Speak To A Human?!
Premkumar Chandrashegaran, Head of Data Science, Omnilytics |
|
| 24-Jun-22 |
Evening Edition (5:35 PM) |
Today On Twitter: The Customer Is (Not) Always Right
|
|
| 18-Feb-22 |
Enterprise Explores (12:00 PM) |
Humanising Your Customer Service Bots
Anirudh Shenoy, Senior Product Manager, Yellow.ai |
|
| 25-Feb-21 |
Tech Talk (11:00 AM) |
Talkative AI
Rajesh Ganesan, ManageEngine |
|
| 15-Dec-20 |
Open For Business (10:00 AM) |
The Human Voice in an AI Future
Ravi Saraogi, Uniphore |
|
| 12-Oct-20 |
Enterprise Explores (12:45 PM) |
Audio Is Not Dead, Yet.
|
|
| 18-Aug-20 |
Resource Centre (11:00 AM) |
The Next Normal: Cloud Communications
CS Gill, Infobip Malaysia |
|
| 05-Jul-19 |
Enterprise Explores (12:00 PM) |
Embracing Technology For Better Customer Experiences
Scott Rigby, Adobe |
|
| 20-Mar-19 |
HerVantage (11:00 AM) |
Hospitality Asia Platinum Awards
Jenn Ong |
|
| 25-Feb-19 |
Enterprise Explores (12:00 PM) |
Difficult Customer? Seven Proven Strategies To Turn The Relationship Around
Richard Bradbury | Freda Liu | Arvindh Yuvaraj |
|
| 05-Sep-18 |
Enterprise Explores (12:45 PM) |
How Do You Tell If A Bot Is Human?
Richard Bradbury | Freda Liu | Christine Wong |
|
The 6AM Stretch
World Market Watch
Song Seng Wun, Economic Advisor, CGS International Securities
Morning Brief
Morning Brief
William Pesek, Columnist with Nikkei Asia
Top Story
Thanapol Jiratanakij, Equity Analyst, CGS International
The Breakfast Grille
CJ See, Executive Director and Founder of Kucingko Berhad
Morning Brief
Jerald Joseph, Chair, CSO Platform for Reform
Morning Brief
Opening Bell
Opening Bell
The Property Show
Open For Business
TBC
BFM Football Minutes
Euro Edition
The Workplace
Satchit Ananda & Dr. Shamir Rajadurai, Co-Founders, 4 Pillars Learning
Enterprise Explores
Faridah Hameed, Founder, Communication Mastery Resources
The Breakfast Grille Repeat
CJ See, ED and Founder of Kucingko Berhad
Discovery Hour
Too Long; Should Read: A Thoreau Argument for Walking [REPEAT]; Juosie Loo, Walker
Earth Matters
Glow and Behold: The Fascinating World Of Fireflies; Dr Wan Faridah Akmal Jusoh, Co-Chair, IUCN Species Survival Commission – Firefly Specialist Group (2022–2025)
Health & Living
Counsellor’s Corner: Do Personality Tests Work?; Alan Yong, Licensed Counsellor
Top 5 at 5
Good Things; Fashion Forward
Bernard Chandran's 30-Year Journey; Dato’ Sri Bernard Chandran, Fashion Creator
Made In Malaysia
Malaysia’s Melting Pot of Flavours; Dr Eric Olmedo, Lead Researcher of the Ethnicity & Food Cluster, Institute for Ethnic Studies UKM
BFM Football Minutes
Euro Edition
Cruise Control
Daniel Fernandez, Managing Editor, dsf.my
The Pulse
Pulse Picks - Oddisee, SBTRKT, Salmon Brothers, Private Joy
